National Concessionary Fuel Scheme

Welcome to the National Concessionary Fuel Office (NCFO) bereavement notification portal

Please note that this online service cannot be used to advise of any other change in circumstances.

Online bereavement notification

You can use this service to report the death of a beneficiary of the NCFO. Please ensure that you have the below information to hand, as this will be required to complete and submit your notification.

The beneficiary’s Concessionary reference number or National Insurance (NI) number
The beneficiary’s address
The beneficiary’s date of birth
The beneficiary’s date of death
Next of kin or executor’s full contact details

If you wish to continue with your bereavement notification, please click the below button.

Report a bereavement

If you’d prefer to speak with one of our colleagues you can call the NCFO on 0345 7590 529 to inform us of a bereavement.

Other things you might want to consider

There may be other organisations you need to contact to let them know about the bereavement. You may want to:

Contact the deceased's bank, mortgage lender or landlord, insurance companies, other pension providers and utility companies as soon as possible.
Redirect any post using a special circumstances form from Royal Mail so you can watch out for anything you might have missed.
The UK government has put together a useful step-by-step guide on what to do after someone dies. It contains a wealth of information including how to register the death, how to apply for probate of the estate and help with finding bereavement support services.

Contacting the NCFO or Homefire Group Ltd

For all other enquiries regarding Concessionary Fuel or Cash in Lieu entitlements, including changes to fuel types or any other change in circumstances, please call the NCFO on 0345 7590 529 to speak to a Service Delivery Advisor.

Further details relating to the National Concessionary Fuel Scheme can be found at www.gov.uk/national-concessionary-fuel-scheme.

If you are a solid fuel beneficiary and your enquiry relates to a delivery cancellation, reorder, delivery dates or times, an uplift of concessionary fuel, or a fuel quality or delivery complaint, please call the dedicated Concessionary Fuel Team at Homefire Group Ltd on 0345 521 5214.